Before
The product ships and customer training arrives weeks later.
With Moduna
Release notes and guides become a course draft in the same cycle. You review and publish.
Customer training
LMS-ready customer training, at the pace of the product
Every release leaves the academy behind. Moduna turns guides, changelogs and demos into customer courses, and lets you publish to the LMS or as PDF once the product is live.
Customers learn the product in short lessons, updated with the latest launch, instead of a help centre nobody walks through end to end.
Before / With Moduna
Before
Without a guided path, “how do I do this?” tickets go up.
With Moduna
Step-by-step lessons, with activities, that the user completes before they open a ticket.
Before
Each customer or segment needs a different cut and there is no time to maintain three academies.
With Moduna
You share sources, adapt modules per audience and export different packages to the LMS.
Before
Localising the academy into several languages is a separate project.
With Moduna
The course lives in Moduna: you edit, version and export again. The LMS gets each language SCORM when you have it.
Adoption from the product guide to the course the customer completes in your LMS or campus.
Customer academy
Product onboarding that keeps up with each release
Guides and releases as source
Docs, videos and product decks enter the course without being copied into another tool.
Paths by role
Admin, end user or partner: different modules on the same knowledge base.
Less reactive support
Questions and practice cover the doubts that currently become tickets.
CS and product together
They comment on the lesson when a feature changes name or flow.
Product brand
The academy looks like your interface, not a generic “SaaS 101” course.
SCORM or PDF
Customer campus, internal LMS, or a PDF for a live kickoff.
How an academy updates on every launch
Product leaves release notes and updated guides. Customer Success marks what the customer must learn this quarter. Moduna proposes lessons; the team cuts what does not apply to a plan or segment. You export SCORM to the customer LMS. The next release does not rebuild the academy: it updates sources for the features that moved and regenerates those modules.
The platform
The academy, versioned like the software
Customers deserve today’s product, not the one from three releases ago.
- Faithful to the docs
The course does not promise buttons the product does not have. It comes from your guides.
- Fast editing
A label or flow change is fixed in the block, not in a separate storyboard.
- CS + product collaboration
Comments sit in the lesson the customer will see.
- Dual delivery
SCORM 1.2 for the customer campus; PDF for assisted onboarding or partners.
Self-serve customers